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Publisher
McGraw-Hill
Pub. Date
[2012]
Edition
Second edition.
Physical Desc
xviii, 244 pages ; 24 cm.
Language
English
Description
From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and...
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