From the Book - Second edition.
What's a crucial conversation? : and who cares? --
Mastering crucial conversations : the power of dialogue --
Start with heart : how to stay focused on what you really want --
Learn to look : how to notice when safety is at risk --
Make it safe : how to make it safe to talk about almost anything --
Master my stories : how to stay in dialogue when you're angry, scared, or hurt --
State my path : how to speak persuasively, not abrasively --
Explore others' paths : how to listen when others blow up or clam up --
Move to action : how to turn crucial conversations into action and results --
Yeah, but : advice for tough cases --
Putting it all together : tools for preparing and learning.